Effective from 21 October 2026 · bugivugi (MB eDelfinas)
This is an English translation; the Lithuanian version prevails: Grąžinimų tvarka.
bugivugi refunds money only for our errors, long downtime caused by us and a service we terminate. The service is for businesses only, so the 14-day right of withdrawal does not apply.
1. When we refund
- Payment errors – the full amount, e.g. a double charge or incorrectly counted sales.
- Downtime caused by us for more than 7 days – a proportional part of the fee, preferably as a discount on the next invoice. Outages of marketplaces, web store platforms, Base.com and Meta do not count.
- If we terminate the service – the amount paid for that month.
2. When we do not refund
- Services you cancel after buying them, such as integration setup or the AI responder.
- Purchased but unused extra credits. They are valid for 12 months from purchase.
- The current month when you cancel your plan: the service works until the end of the month.
- Plan credits: they are valid only for that month and cannot be exchanged for money.
- The sales fee, including returned and cancelled orders, unless it was calculated incorrectly.
- When an account is suspended or closed for breaching the Terms of use.
- Ad budgets – they are paid directly to marketplaces.
- Stripe's fee for a refunded payment, because Stripe does not return it; the exception is payment errors.
3. Cancelling a plan
You can cancel your plan at any time in “My account”. The service works until the end of the paid month, then the account is closed, but it can still be recovered for 14 days. Your marketplace accounts and listings stay with you.
4. How to request a refund
- For payment errors, write to info@edelfinas.lt within 15 days of the charge. Late requests are not refunded.
- We reply within 5 business days.
- We refund by the same method: to the card via Stripe, or by bank transfer for Plan 4. If you agree, the amount can be credited as a discount on the next invoice.
- If there is a disagreement, write to us first – we usually resolve it faster than a bank dispute (chargeback).